Shipping policy

We are not responsible and do not issue refunds for any lost or stolen packages. Please ensure your delivery address is correct before placing an order.

PROCESSING TIME

Our processing time is 2-4 weeks. All of our items are handmade to order, just 4 u <3

TRACKING YOUR ORDER

After your order has shipped, you will receive an email with a tracking number to track your order.

CUSTOMS FEES AND IMPORT TAXES

Sentimental Pretty is not responsible for any customs or import fees you may incur during or after shipping.

INVALID OR INSUFFICIENT ADDRESS

If your items are sent back to us because of an invalid or insufficient address we will refund the order, but any shipping charges used to purchase your shipping label will not be refunded. Please ensure your delivery address is correct before placing an order. Sentimental Pretty is not responsible for any customs or import fees you may incur during or after shipping.

LOST PACKAGES

We are not responsible for packages lost by USPS. You will have to reach out directly to USPS to open a missing package claim with them. We have no visibility on your package after it is shipped.

CONTACT US

If you have any questions or concerns regarding your order, please contact us at sentimentalpretty@gmail.com

Thank you <3